Return & Refund Policy

We value customer satisfaction and aim to provide herbal and natural products that match the descriptions and information displayed on our website.

Due to the nature of herbal, natural, consumable, and personal-use products, certain return conditions may apply for hygiene, safety, and product-quality reasons.

Return Period

Return requests should generally be submitted within 3 days of receiving the order.

Requests submitted after this period may not qualify for a return or refund unless otherwise approved.

Eligible Returns

A return may be considered when:

• The product arrives damaged.
• The product is defective or compromised upon delivery.
• The wrong product was received.
• The product is significantly different from the item ordered.
• The package appears damaged or compromised upon delivery.
• Another issue covered by our return conditions has occurred.

For certain claims, we may request photographs, videos, order information, packaging images, batch information, or other relevant details to evaluate the issue.

Condition of Returned Products

For hygiene and product-safety reasons, returned herbal or consumable products should generally:

• Be unopened.
• Be unused.
• Remain in their original condition.
• Have the original packaging intact.
• Include all applicable labels and included items.

Products that have been opened, used, mixed, altered, contaminated, or damaged after delivery may not qualify for return or refund.

Herbal & Natural Products

Because herbal products may be consumable or intended for personal use, opened or used products may generally not be eligible for return.

If a product arrives damaged, incorrectly supplied, or otherwise compromised, please contact us promptly before using the product.

Product Suitability

Individual responses to herbal and natural products can vary.

Customers are responsible for reviewing product descriptions, ingredients, directions, warnings, and other available information before purchasing or using any product.

If you have allergies, sensitivities, take medication, are pregnant or breastfeeding, or have a specific health concern, consult an appropriately qualified healthcare professional before using a herbal or wellness product.

No Medical Guarantee

Our herbal and natural products are not presented as a substitute for professional medical care.

Product information provided on our website is for general informational purposes and should not be interpreted as a diagnosis, treatment recommendation, or guarantee of a particular health outcome.

Non-Returnable Products

Products may not be eligible for return when they have been:

• Opened or used.
• Damaged after delivery through customer handling.
• Altered or tampered with.
• Exposed to unsuitable storage conditions.
• Returned without required original packaging.
• Returned outside the applicable return period.

Refund Process

Once an approved return is received and inspected, we will determine whether it qualifies for a refund.

If the return is approved, the applicable refund process will be initiated.

Approved refunds may take approximately 5–10 business days to appear, depending on the payment method, payment provider, or financial institution.

Exchanges

Exchanges may be available depending on product availability.

If the requested replacement is unavailable, we may provide another suitable resolution where applicable.

For return or refund assistance:

Email: abdullahsaudia7887@gmail.com
Phone: +966 511 727 909